From the People
Who Brought Their Watches In

Brought in my grandfather's automatic — an old piece with sentimental value that had stopped running years ago. Kraisorn assessed it thoroughly and explained what he found without making me feel rushed into anything. The restoration took about six weeks in total, which he had told me upfront. When I collected it, everything was documented and I got back the mainspring that had been replaced. Well worth the time and the cost.

Estate Piece Restoration · May 2025

My daily Seiko automatic had lost its self-winding over about a year — I kept winding it manually and didn't think much of it. A colleague recommended Horolume and I brought it in. They diagnosed a worn rotor bearing, showed me before touching anything, and had it back within two weeks running properly. The service note they provided was genuinely detailed. I had not encountered that level of paperwork from a watchmaker before.

Automatic Winding Service · May 2025

I visited from Chiang Mai specifically to use Horolume for a dial refresh on a watch I've had since my twenties. The lume on two of the hour markers had discoloured differently from the rest and it had been bothering me. They assessed it carefully and were upfront that a full re-lume would change the patina — they recommended leaving it, which I appreciated. The cleaning and realignment they did do made a visible difference. Losing one star only because the wait was slightly longer than estimated, but they called to let me know.

Hand & Dial Refresh · June 2025

I have tried three different watch repair places in Bangkok over the years and Horolume is in a different category. The difference is the conversation. They actually explain things. When they found a hairline crack in the cannon pinion during my father's estate restoration, they photographed it and called me to talk through the options before ordering a replacement. That kind of consideration is rare.

Estate Piece Restoration · June 2025

I was in Bangkok for work and my automatic had been running fast for several months. I found Horolume through a recommendation in an online forum. Walked in without an appointment, they had a look the same day and explained what was likely causing it. I had a short time in the city so we agreed I'd leave it and collect before my flight. They finished on schedule, provided a written note, and the watch has been accurate since. I would go back without hesitation if I were in Bangkok again.

Automatic Winding Service · June 2025

The dial refresh on my mother's old watch came out beautifully — the hands sit straight again and the dial looks clean without being stripped of character. Pricing was transparent and the total came to exactly what was quoted. My only minor observation is that communication during the service could have been a bit more frequent. But the quality of the work is hard to argue with.

Hand & Dial Refresh · May 2025